Trace
Winter 2025Voice AI Customer Support for Financial Services
About Company
We started Trace because we believe AI should wow customers, not frustrate them. As a result, we prioritize reliability and seamless customer interactions. Trace AI agents resolve calls end-to-end, securely integrating with bank systems and external APIs. So far, our agents handle quoting, application, and transaction tracking calls for our partners — but we’re still searching for new exciting use cases. Question to all fintechs/banks: Which customer requests keep coming back to you? We’d love to learn how you handle them now and if they are ripe for automation.
Active Founders
Saner (CEO @ Trace) has a remarkable track record of building reliable AI solutions for high-stakes applications. While studying Electrical Engineering and CS at UC Berkeley, he contributed to multiple publications in robot learning and computer vision at BAIR Lab. Before Trace, Saner co-built an AI copilot for surgeons that helped save lives during cardiothoracic surgeries at UCSF.
Kayla (COO @ Trace) did her bachelor’s and master’s in CS at UC Berkeley, where she led groundbreaking NLP research under Professor Dan Klein. Before Trace, Kayla co-built an AI copilot for surgeons that helped save lives during cardiothoracic surgeries at UCSF. Kayla was also a national-level athlete in fencing and lacrosse — her unwavering perseverance and laser focus have become core values of Trace.